MangoPay withholds a security deposit of 5% of total sales for a period of 180 days. The bank uses it as a guarantee against non-payment due to payment disputes from endcustomers.
If a dispute takes place, we will inform you via e-mail.
Withholding a certain percentage of revenue as a guarantee for a certain period is common among online payment providers.
Other providers may offer a lower security deposit, but the transaction fees are higher then – a bank always protects itself when it comes to potential risks.
However, you will not lose the 5%. It will automatically be automatically shown as available funds after 180 days.
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