• Accounting: Security deposit

    09.02.2018, 15:02 Uhr

    MangoPay withholds a security deposit of 5% of total sales for a period of 180 days. The bank uses it as a guarantee against non-payment due to payment disputes from endcustomers. If a dispute takes place, we will inform you via ...

  • Refunding the booking fee per participant for cancellations

    27.06.2017, 13:06 Uhr

    The bookingkit booking fee of €0.50 per participant will be credited to you for each cancellation in the following monthly bill. The transaction fees of our payment service MangoPay will unfortunately also be charged in the case o...

  • Payment against invoice: the customer has actually paid, but the order...

    02.11.2018, 09:11 Uhr

    You can find out how to activate “Payment against Invoice” as a payment method at: There are sometimes cases where orders using “Payment against Invoice” as the payment...

  • You need to make a refund? Why refunding with a voucher is the best op...

    16.06.2017, 13:06 Uhr

    Issue a voucher when an appointment is cancelled and ensure continued customer loyalty! Even the most reliable providers of leisure activities can't always avoid cancelling an existing appointment that already has bookings. In y...

  • Accounts and Billing with bookingkit

    24.09.2018, 16:09 Uhr

    Accounts: Book your orders You can prepare your accounts with bookingkit. In this guide, we show you where you find which data for your invoicing. In general, it is important to keep the following bits of information in mind whe...

  • Calculating VAT in invoices from bookingkit

    16.06.2017, 13:06 Uhr

    Sales tax is always calculated when a service is provided to you by bookingkit. We distinguish among three different cases: Your business is located in Germany: In this case, we automatically charge you 19% in sales tax. This ...

  • No partial-refund with PayPal (only full refund)

    27.06.2017, 13:06 Uhr

    PayPal is one of the most important payment methods and it is Germany the most often used payment method. That’s the reason why we recommend you to activate PayPal as a payment method in bookingkit. PayPal is the only payment met...

  • I will have a change of ownership soon. How do I handle these changes ...

    07.07.2017, 16:07 Uhr

    If the company name and details will change, simply log into bookingkit and click on “account” and change the details in “company data”. However, we recommend due to accounting reasons to have a clear cut, to set up a new account....

  • Payout

    14.08.2018, 12:08 Uhr

    When you instigate a payout (A) from your MangoPay trustee account to your normal business account, you can specify the amount of the payout you want yourself (B). Please note that the credit amount which can be paid out is mad...

  • Ways of calculating the turnover

    16.06.2017, 13:06 Uhr

    In general we make a distinction between the 2 following ways of calculating turnover: a) Booking date (=when do I get the order) b) Date service performed (=when do I have to provide the service which I am being paid for) The ca...

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