As you know, you can make refunds either monetarily or as a gift voucher. Sometimes you may only be able to refund a booking with a gift voucher. Here is a list of possible reasons:

The following error message appears when making a monetary refund: "Blocked due to a debited User's KYC limitations (maximum debited or credited amount reached)".

To find out why refunding with a gift voucher is useful and why we recommend this, check out our corresponding knowledge base articles.

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