Are you wondering why the verification of your account is even necessary? We provide the comprehensive answer here.

An important note in advance:

The details entered in your company data at https://eu5.bookingkit.de/setting/vendor are automatically transferred to MangoPay. It is therefore imperative that this information matches the information that is to be verified with MangoPay. For example, the account holder of your business account must be identical to the company registered with MangoPay.

Please also note the changes to company data of an already successfully vefiried accoun may make a renewed verification necessary.

What documents are required from different corporate forms?

At this point, MangoPay differentiates between natural persons (e.g. sole proprietorships) and legal persons. (e.g. Ltd., Inc.) You can upload the relevant documents directly under https://eu5.bookingkit.de/setting/documents.

natural persons

  • Valid identification document (front and back, color, high resolution)

    Proof of identity of the managing director or the person who is authorized to enter into liabilities for the company

  • Proof of address (not older than 1 year)

    A scanned copy of a bank account statement or bills. The address on the proof must match the information given under https://eu5.bookingkit.de/setting/vendor

legal persons

  • Valid identification document (front and back, color, high resolution)

    Proof of identity of the managing director or the person who is authorized to enter into liabilities for the company.

  • Extract from the commercial register of the country in which the company is registered (complete, the most recent version, not older than 3 months)

    In most countries one can receive an extract from the commercial register online either for free or for a small fee. In the UK, for example, this information can be retrieved from the Companies House. Please note that this document will not be accepted if it was issued more than 3 months ago.

    Please make sure that you also enter the registration number listed in the commercial register in the respective field at https://eu5.bookingkit.de/setting/vendor, as it will also be automatically transferred to MangoPay from there.

  • Articles of Association (complete, latest version including signature)

    Articles of Association is a contract in which the partners define the legal basis of a company when it is founded. The following information must be included in the Articles of Association: business name, activity, registered address, holdings, shareholders.

    This document may be older than 3 months, however, it must have a current date and the signature of the legal representative of the company.

  • List of shareholders (according to the template, all fields filled out, stamped and signed)

    The shareholder list can be filled out online at https://eu5.bookingkit.de/setting/documents Please list all “beneficial owners” of your company, both with direkt or indirect involvement. This includes parties that own at least 25% of your company. If there are no shareholders with shares of more than 25%, please list the legal representative of the company.

    In the following cases, MangoPay may ask you to fill out a separate document to confirm the list of shareholders and their involvement (German, English, French)

    • The shares of the shareholders are not evident from the articles of association. (There is no information available about who owns how many shares.)

    • No partner with more than 25% is listed in the articles of association.

    • One or more of the shareholders are legal persons (the legal representative or the CEO of shareholder company must be listed here).

Information on the verification of proprietary businesses and public corporations

For companies owned by a city or municipality, an organization chart dated and signed by the city's legal representative (e.g. mayor) must be uploaded instead of the list of shareholders.

The company is an association with non-commercial/idealistic purposes only - what should I do at this point?

In this case, please contact bookingkit support via chat or email. Our team will set the type of your MangoPay escrow account to "Organization"; thus, you have to upload only the following documents at https://eu5.bookingkit.de/setting/documents:

  • Valid identification document (front and back, color, high resolution)

  • Extract from the association register (complete, most recent version, not older than 3 months)

  • Association statutes / statutes (complete, latest version including the signature of the legal representative)

    This document may be older than 3 months, however, it must have a current date and the signature.

A list of shareholders is not requiered for associations.

How long does it take to have my account validated?

If all the required documents are complete and up to date, your account will be successfully verified in the next 72 hours. You can arrange a payout from your MangoPay escrow account to your business account immediately afterwards.

How can the name of the legal representative whose ID is to be uploaded in bookingkit be changed?

Please contact bookingkit support via chat or email. The team will change the name of the legal representative to that indicated in the identification document you provide. You can upload the ID directly in bookingkit at https://eu5.bookingkit.de/setting/documents

My MangoPay escrow account was opened with the wrong company type!

When you log in to your bookingkit account for the first time, you will always be asked indicate the type of the company and to confirm bookingkit's and MangoPay's terms and conditions. Did you make a mistake and are now being asked to upload documents that do not correspond to your company's form?

Please contact the bookingkit support via chat or email - we can change the company form in your MangoPay escrow account accordingly. We will also manually transfer any accumulated credit to the new account as soon as it is verified.

Company details are about to change - what does this entail for the verification status?

If only the company name changes but not the corporate form (legal / natural person), the data can be updated directly in the bookingkit company data at https://eu5.bookingkit.de/setting/vendor. This also applies if a company is taken over by a third party with all rights and obligations resulting therefrom. Please note, however, that changes to company data may lead to your account being marked as unverified again and make renewed verification necessary.

If the company's type and corporate form changes too, please contact bookingkit support via chat or email.

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