Your customer has accidentally booked for wrong date, or something else came up and they cannot attend? Happended to the best of us!
Re-book for another date
Does your customer want to move their experience to another date? Not a biggie!
- Open their order
- Click on the orange button "Change booking"
- Select a new date
- Optional: Charge a re-booking fee or grant your customer a discout
Our easy-to-understand tutorial will also summarise all the steps again:
Book another experience
Does your customer want to book another experience different from the one they booked? No problem!
- Open the order
- Click on the orange button "Change booking"
- Select a new experience and a new date, if applicable
- Optional: Charge a re-booking fee or grant your customer a discout
You can see all these steps in the tutorial below:
Difference between postponing and changing an order
- "Move appointment" button in the calendar view: Moves/postpones the respective appointment with all its bookings and participants to another date that you have not yet defined when creating your appointments.
- "Change booking" button in the order view: Changes the individual order with all the participants it contains to the new experience and / or the new appointment.
Please note the substantive difference between the two: moving appointment means changing it on the level of the appointment in the calender view, while changing the booking makes the changes to individual bookings in the orders view.