Your customer has accidentally booked for wrong date, or something else came up and they cannot attend? Happended to the best of us!

  1. Re-book for another date
  2. Re-book for another experience

Re-book for another date

Does your customer want to move their experience to another date? Not a biggie!

  1. Open their order 
  2. Click on the orange button "Change booking" 
  3. Select a new date 
  4. Optional: Charge a re-booking fee or grant your customer a discout

Our easy-to-understand tutorial will also summarise all the steps again:

Book another experience

Does your customer want to book another experience different from the one they booked? No problem!

  1. Open the order 
  2. Click on the orange button "Change booking"
  3. Select a new experience and a new date, if applicable 
  4. Optional: Charge a re-booking fee or grant your customer a discout

You can see all these steps in the tutorial below:

Difference between postponing and changing an order

  • "Move appointment" button in the calendar view: Moves/postpones the respective appointment with all its bookings and participants to another date that you have not yet defined when creating your appointments.
  • "Change booking" button in the order view: Changes the individual order with all the participants it contains to the new experience and / or the new appointment.

Please note the substantive difference between the two: moving appointment means changing it on the level of the appointment in the calender view, while changing the booking makes the changes to individual bookings in the orders view.

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