As you know already, you can make refunds either monetarily or in form of a voucher. Sometimes, however, you may be able to do the latter only. Here is a list of possible reasons:

  • If a booking was paid for with voucher, it can be only be refunded as a voucher.
  • There are no founds left on your MangoPay escrow account and you have already made cancellations that exceed the value of the security deposit.
  • You have not uploaded any documents for verification under Account -> Verification.

The following error message appears when monetary refund is not available to you: "Blocked due to a debited User's KYC limitations (maximum debited or credited amount reached)".

To find out why refunding with a gift voucher is usually a great idea, check out the respective Help-Article.

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