Here are other useful tips on appointment cancellations:
- What is the difference between a refund and a cancellation?
- Refund without cancellation in bookingkit
- Cancelling an order vs. cancelling a participant
- We always recommend issuing refunds in form of vouchers
As soon as an order is cancelled, it is displayed shaded in grey in your orders folder with information about the cancelation date. You can still view all the customer and booking details, as well as invoice and tickets.