Frequently Asked Questions (FAQ)

The process of your order at bookingkit

Here you can find out everything about the ordering process at bookingkit.

Written by Daniel Dubalski
Updated over a week ago

Summary of services for end customers // Self-service page

Your customer is able to call up a summary of all the services and information relevant to their order again at any time.

Written by Björn Blankenhagen
Updated over a week ago

A customer is experiencing problems when making a booking through bookingkit. What can I do as a provider?

If your customers are experiencing technical problems when making a booking, there are 2 options during the ordering process:

Written by Björn Blankenhagen
Updated over a week ago

My customers are unable to redeem their voucher code!

What are the possible reasons why a coupon or voucher code is rejected by the system.

Written by Björn Blankenhagen
Updated over a week ago

Why hasn't my customer received a credit after making a refund?

We sometimes receive such inquiries from customers who have paid with credit cards or PayPal.

Written by Björn Blankenhagen
Updated over a week ago

Do final customers definitely have to confirm acceptance of my general terms and conditions in a checkbox?

Written by Björn Blankenhagen
Updated over a week ago

If a voucher is in the shopping cart, only online payment methods are available

If you have activated cash payment as a payment method, your customers can book an appointment online and select cash payment.

Written by Björn Blankenhagen
Updated over a week ago

thank you.bookingkit.de

This article explains how you can redeem your global bookingkit voucher.

Written by Daniel Dubalski
Updated over a week ago

Why can't customers set the voucher value themselves in the booking process?

Why your end customer is always offered a choice of different price levels when buying a voucher.

Written by Björn Blankenhagen
Updated over a week ago

Right to cancellation for recreational services

To what extent does the right to cancellation apply to recreational services?

Written by Björn Blankenhagen
Updated over a week ago

How does bookingkit ensure that booking confirmations do not end up in customers' spam folders?

In today's automated digital world, successful communication is of central importance.

Written by Björn Blankenhagen
Updated over a week ago

With bookingkit you comply with GDPR!

The GDPR - it’s on everyone’s lips, and many people wonder what it’s really all about.

Written by Björn Blankenhagen
Updated over a week ago

Your guideline in times of crisis

Unfortunately this ain't easy times for our industry. This article explains you everything you need to know about the operational handling.

Written by Daniel Dubalski
Updated over a week ago