Frequently Asked Questions (FAQ)

Find answers to the most asked questions.

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13 articles in this collection
Written by Björn Blankenhagen
End consumers

The process of your order at bookingkit

Here you can find out everything about the ordering process at bookingkit.
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Written by Björn Blankenhagen
Updated over a week ago

Summary of services for end customers // Self-service page

Your customer is able to call up a summary of all the services and information relevant to their order again at any time.
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Written by Björn Blankenhagen
Updated over a week ago

A customer is experiencing problems when making a booking through bookingkit. What can I do as a provider?

If your customers are experiencing technical problems when making a booking, there are 2 options during the ordering process:
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Written by Björn Blankenhagen
Updated over a week ago

My customers are unable to redeem their voucher code!

What are the possible reasons why a coupon or voucher code is rejected by the system.
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Written by Björn Blankenhagen
Updated over a week ago

Why hasn't my customer received a credit after making a refund?

We sometimes receive such inquiries from customers who have paid with credit cards or PayPal.
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Written by Björn Blankenhagen
Updated over a week ago

Do final customers definitely have to confirm acceptance of my general terms and conditions in a checkbox?

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Written by Björn Blankenhagen
Updated over a week ago

If a voucher is in the shopping cart, only online payment methods are available

If you have activated cash payment as a payment method, your customers can book an appointment online and select cash payment.
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Written by Björn Blankenhagen
Updated over a week ago

thank you.bookingkit.de

This article explains how you can redeem your global bookingkit voucher.
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Written by Björn Blankenhagen
Updated over a week ago

Why can't customers set the voucher value themselves in the booking process?

Why your end customer is always offered a choice of different price levels when buying a voucher.
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Written by Björn Blankenhagen
Updated over a week ago

Right to cancellation for recreational services

To what extent does the right to cancellation apply to recreational services?
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Written by Björn Blankenhagen
Updated over a week ago