Frequently Asked Questions (FAQ)

Find answers to the most asked questions.

Björn Blankenhagen avatar Charly Dumarest avatar
10 articles in this collection
Written by Björn Blankenhagen and Charly Dumarest
End consumers

The process of your order at bookingkit

Here you can find out everything about the ordering process at bookingkit.
Björn Blankenhagen avatar
Written by Björn Blankenhagen
Updated over a week ago

Summary of services for end customers // Self-service page

Your customers can view the summary of all the services and information about their order at any time.
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Written by Björn Blankenhagen
Updated over a week ago

My customers cannot redeem their vouchers!

Here are some of the reasons why a coupon or voucher code is rejected by the system.
Charly Dumarest avatar
Written by Charly Dumarest
Updated over a week ago

Why hasn't my customer received their refund yet?

We sometimes receive such inquiries from customers who had initially paid by credit cards or PayPal.
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Written by Charly Dumarest
Updated over a week ago

Are my customers obliged to accept my Terms and Conditions by checking the respective checkbox?

Since the GDPR came into force, customers purchasing a service are obliged to accept terms and conditions and data protection declaration
Charly Dumarest avatar
Written by Charly Dumarest
Updated over a week ago

Why can vouchers only be paid online, and not in cash?

If you have activated on-site payments, your customers can book appointments online and pay cash on site. However, vouchers are an exception
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Written by Charly Dumarest
Updated over a week ago

thank you.bookingkit.de

This article explains how you can redeem your global bookingkit voucher.
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Written by Björn Blankenhagen
Updated over a week ago

Right of withdrawal for recreational services in Germany

What is the right of withdrawal for recreational services?
Charly Dumarest avatar
Written by Charly Dumarest
Updated over a week ago