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Frequently Asked Questions (FAQ)
Frequently Asked Questions (FAQ)
Find answers to the most asked questions.
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10 articles in this collection
Written by
Björn Blankenhagen
and
Oksana Semeniuk
End consumers
The process of your order at bookingkit
Here you can find out everything about the ordering process at bookingkit.
Written by
Björn Blankenhagen
Updated over a week ago
Summary of services for end customers // Self-service page
Your customers can view the summary of all the services and information about their order at any time.
Written by
Björn Blankenhagen
Updated over a week ago
My customers cannot redeem their vouchers!
Here are some of the reasons why a coupon or voucher code is rejected by the system.
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Written by
Oksana Semeniuk
Updated today
Why hasn't my customer received their refund yet?
We sometimes receive such inquiries from customers who had initially paid by credit cards or PayPal.
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Written by
Oksana Semeniuk
Updated over a week ago
Are my customers obliged to accept my Terms and Conditions by checking the respective checkbox?
Since the GDPR came into force, customers purchasing a service are obliged to accept terms and conditions and data protection declaration
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Written by
Oksana Semeniuk
Updated over a week ago
Why can vouchers only be paid online, and not in cash?
If you have activated on-site payments, your customers can book appointments online and pay cash on site. However, vouchers are an exception
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Written by
Oksana Semeniuk
Updated over a week ago
thank you.bookingkit.de
This article explains how you can redeem your global bookingkit voucher.
Written by
Björn Blankenhagen
Updated over a week ago
Right of withdrawal for recreational services in Germany
What is the right of withdrawal for recreational services?
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Written by
Oksana Semeniuk
Updated over a week ago
emails
How does bookingkit ensure that booking confirmations do not end up in customers' spam folders?
In today's web economy, efficient communication is the foundation of every business.
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Written by
Oksana Semeniuk
Updated over a week ago
GDPR
With bookingkit you comply with GDPR!
The GDPR - it’s on everyone’s lips, and many people wonder what it’s really all about.
Written by
Björn Blankenhagen
Updated over a week ago