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Frequently Asked Questions (FAQ)
Frequently Asked Questions (FAQ)
Find answers to the most asked questions.
12 articles in this collection
Written by
Björn Blankenhagen
End consumers
The process of your order at bookingkit
Here you can find out everything about the ordering process at bookingkit.
Written by
Björn Blankenhagen
Updated over a week ago
Summary of services for end customers // Self-service page
Your customer is able to call up a summary of all the services and information relevant to their order again at any time.
Written by
Björn Blankenhagen
Updated over a week ago
A customer is experiencing problems when making a booking through bookingkit. What can I do as a provider?
If your customers are experiencing technical problems when making a booking, there are 2 options during the ordering process:
Written by
Björn Blankenhagen
Updated over a week ago
My customers are unable to redeem their voucher code!
What are the possible reasons why a coupon or voucher code is rejected by the system.
Written by
Björn Blankenhagen
Updated over a week ago
Why hasn't my customer received a credit after making a refund?
We sometimes receive such inquiries from customers who have paid with credit cards or PayPal.
Written by
Björn Blankenhagen
Updated over a week ago
Do final customers definitely have to confirm acceptance of my general terms and conditions in a checkbox?
Written by
Björn Blankenhagen
Updated over a week ago
If a voucher is in the shopping cart, only online payment methods are available
If you have activated cash payment as a payment method, your customers can book an appointment online and select cash payment.
Written by
Björn Blankenhagen
Updated over a week ago
thank you.bookingkit.de
This article explains how you can redeem your global bookingkit voucher.
Written by
Björn Blankenhagen
Updated over a week ago
Why can't customers set the voucher value themselves in the booking process?
Why your end customer is always offered a choice of different price levels when buying a voucher.
Written by
Björn Blankenhagen
Updated over a week ago
Right to cancellation for recreational services
To what extent does the right to cancellation apply to recreational services?
Written by
Björn Blankenhagen
Updated over a week ago
emails
How does bookingkit ensure that booking confirmations do not end up in customers' spam folders?
In today's automated digital world, successful communication is of central importance.
Written by
Björn Blankenhagen
Updated over a week ago
GDPR
With bookingkit you comply with GDPR!
The GDPR - it’s on everyone’s lips, and many people wonder what it’s really all about.
Written by
Björn Blankenhagen
Updated over a week ago