Frequently Asked Questions (FAQ)

Find answers to the most asked questions.

Björn Blankenhagen avatar O
10 articles in this collection
Written by Björn Blankenhagen and Oksana Semeniuk
End consumers

The process of your order at bookingkit

Here you can find out everything about the ordering process at bookingkit.
Björn Blankenhagen avatar
Written by Björn Blankenhagen
Updated over a week ago

Summary of services for end customers // Self-service page

Your customers can view the summary of all the services and information about their order at any time.
Björn Blankenhagen avatar
Written by Björn Blankenhagen
Updated over a week ago

My customers cannot redeem their vouchers!

Here are some of the reasons why a coupon or voucher code is rejected by the system.
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Written by Oksana Semeniuk
Updated today

Why hasn't my customer received their refund yet?

We sometimes receive such inquiries from customers who had initially paid by credit cards or PayPal.
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Written by Oksana Semeniuk
Updated over a week ago

Are my customers obliged to accept my Terms and Conditions by checking the respective checkbox?

Since the GDPR came into force, customers purchasing a service are obliged to accept terms and conditions and data protection declaration
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Written by Oksana Semeniuk
Updated over a week ago

Why can vouchers only be paid online, and not in cash?

If you have activated on-site payments, your customers can book appointments online and pay cash on site. However, vouchers are an exception
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Written by Oksana Semeniuk
Updated over a week ago

thank you.bookingkit.de

This article explains how you can redeem your global bookingkit voucher.
Björn Blankenhagen avatar
Written by Björn Blankenhagen
Updated over a week ago

Right of withdrawal for recreational services in Germany

What is the right of withdrawal for recreational services?
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Written by Oksana Semeniuk
Updated over a week ago