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All guidelines you need for your daily business powered by bookingkit.

Björn Blankenhagen avatar Charly Dumarest avatar
54 articles in this collection
Written by Björn Blankenhagen and Charly Dumarest
Cancellations

Cancelled orders

Here you will learn everything about order cancellations and how these are displayed in your bookingkit account.
Charly Dumarest avatar
Written by Charly Dumarest
Updated over a week ago

What is the difference between a refund and a cancellation?

Both functions seem to be interchangeable - learn what the substantive difference is here.
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Written by Charly Dumarest
Updated over a week ago

The difference between cancelling an order and deleting an individual participant

How to cancel an order or a participant.
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Written by Björn Blankenhagen
Updated over a week ago

Why can I only make a refund in the form of a gift voucher?

What does "Blocked due to a Debited User's KYC limitations (maximum debited or credited amount reached)" actually mean?
Charly Dumarest avatar
Written by Charly Dumarest
Updated over a week ago

No partial-refund with PayPal (only full refund)

Why with PayPal only full refunds are possible.
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Written by Björn Blankenhagen
Updated over a week ago

You need to make a refund? Why refunding with a voucher is the best option.

Issue a voucher when an appointment is cancelled and ensure continued customer loyalty!
Björn Blankenhagen avatar
Written by Björn Blankenhagen
Updated over a week ago

What happens if I would like to make a refund, but there isn't enough funds available on my escrow account?

Unfortunately canceling and refunding bookings is the necessary evil of the day-to-day business of every leisure and activity provider.
Charly Dumarest avatar
Written by Charly Dumarest
Updated over a week ago

Refund without cancellation of the order in bookingkit

How you can initiate a refund in bookingkit without cancelling the associated order.
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Written by Björn Blankenhagen
Updated over a week ago
Calendar

Monthly View

The calendar helps you keep track of your tours and activities.
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Written by Björn Blankenhagen
Updated over a week ago

Day view

How you can build your own individual day view using different settings and filters.
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Written by Björn Blankenhagen
Updated over a week ago

Why are there no appointments visible in my calendar?

Check the Show experiences without participants checkbox in your calendar.
Charly Dumarest avatar
Written by Charly Dumarest
Updated over a week ago

Defining appointments

How you can create and manage appointment series and individual appointments.
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Written by Björn Blankenhagen
Updated over a week ago

How can I edit recurring appointments?

Charly Dumarest avatar
Written by Charly Dumarest
Updated over a week ago

How can I delete recurring appointments?

It is a piece of cake! Simply log into your bookingkit account and complete the following three steps:
Charly Dumarest avatar
Written by Charly Dumarest
Updated over a week ago

How to create recurring appointments that are based on your opening hours

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Written by Björn Blankenhagen
Updated over a week ago

How do I create appointments that exceed 24 hours?

Seminars taking place over the course of a few days, sport activities or festivals: all this possible with bookingkit!
Charly Dumarest avatar
Written by Charly Dumarest
Updated over a week ago

How can I send an email to all appointment participants?

You may need to contact all participants of an upcoming appointment to informt them about possible changes in the agenda or a promotion.
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Written by Charly Dumarest
Updated over a week ago

Participant list - Generate a .pdf overview for a specific day or individual appointment

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Written by Charly Dumarest
Updated over a week ago

What is the difference between "Clear day" and contingent 0/0 ?

How you can delete or block appointments of a specific day.
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Written by Björn Blankenhagen
Updated over a week ago

iCal calendar feed for Outlook, Google Calendar and other calendar programs

Here you can find out how to connect your booked appointments directly to your calendar.
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Written by Björn Blankenhagen
Updated over a week ago

Google Calendar Synchronization

How to synchronize events in your bookingkit calendar with your Google calendar.
Charly Dumarest avatar
Written by Charly Dumarest
Updated over a week ago

Apple calendar (iCal) Syncronization

How to synchronize events in your bookingkit calendar with the Apple calendar.
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Written by Björn Blankenhagen
Updated over a week ago

Synchronizing with MS Outlook 2013

How to synchronize appointments in your bookingkit calendar with the calendar in MS Outlook
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Written by Charly Dumarest
Updated over a week ago