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All guidelines you need for your daily business powered by bookingkit.
63 articles in this collection
Written by
Björn Blankenhagen
Orders
Internal cart - how to create a manual booking
Here we explain how you can use our internal shopping cart and add a manual order or reservation.
Written by
Björn Blankenhagen
Updated over a week ago
Your orders in detail
An order is a binding booking of a date or voucher.
Written by
Björn Blankenhagen
Updated this week
Create reservations via manual bookings
How your end customers can create a binding order from a non-binding reservation.
Written by
Björn Blankenhagen
Updated over a week ago
How can I search for bookings or vouchers?
Wherever you currently are in the bookingkit software, a search function is always available in the top right-hand corner.
Written by
Björn Blankenhagen
Updated over a week ago
How can I re-book a customer?
No worries, you are well equipped to deal with this in bookingkit, and you can simply re-book your customers.
Written by
Björn Blankenhagen
Updated over a week ago
How can I change the payment option for an order retrospectively?
Written by
Björn Blankenhagen
Updated over a week ago
How can I export all mark as paid orders?
Generate an export file of all currently unpaid orders.
Written by
Björn Blankenhagen
Updated over a week ago
How can I add participants to a booking in the past?
There’s nothing simpler!
Written by
Björn Blankenhagen
Updated over a week ago
How can I create a manual booking in the past?
Simply log in to your bookingkit account and create a manual booking in the normal way via the green button “Add booking”.
Written by
Björn Blankenhagen
Updated over a week ago
How can I resend a booking confirmation to a customer?
With just a few clicks you can easily and automatically resend booking confirmations to your customers.
Written by
Björn Blankenhagen
Updated over a week ago
I accidentally marked a booking I created manually as paid!
Unfortunately, once a booking has been marked as paid, it can no longer be undone
Written by
Björn Blankenhagen
Updated over a week ago
My customer booked the wrong date. How can I handle this?
How do you handle this problem as best you can in bookingkit?
Written by
Björn Blankenhagen
Updated over a week ago
Requests
The view of your requests in detail
A request is a non-binding Inquiry for appointments that, upon confirmation, leads to a booking
Written by
Björn Blankenhagen
Updated over a week ago
Cancellations
Cancelled orders
Here you can find out all about cancelled orders, and how these are shown in your bookingkit account.
Written by
Björn Blankenhagen
Updated over a week ago
What is the difference between a refund and a cancellation?
Both functions seem to be the same in the first moment - read about the concrete difference here!
Written by
Björn Blankenhagen
Updated over a week ago
Cancelling an order: The difference between cancelling an order and an individual participant
How to cancel an order or a participant.
Written by
Björn Blankenhagen
Updated over a week ago
Why can I only make a refund in the form of a gift voucher?
What does "Blocked due to a Debited User's KYC limitations (maximum debited or credited amount reached)" actually mean?
Written by
Björn Blankenhagen
Updated over a week ago
The following error message appears for the "refund" option when I cancel a booking: "Blocked due to a Debited User's KYC limitations (maximum debited or credited amount reached)"
This error message is related to the verification of your identity through MangoPay.
Written by
Björn Blankenhagen
Updated over a week ago
No partial-refund with PayPal (only full refund)
Why with PayPal only full refunds are possible.
Written by
Björn Blankenhagen
Updated over a week ago
What happens if I want to make a refund, but there isn't enough credit available in my escrow account?
Canceling and refunding bookings is something that is part of the day-to-day business of a provider of leisure activities.
Written by
Björn Blankenhagen
Updated over a week ago
You need to make a refund? Why refunding with a voucher is the best option.
Issue a voucher when an appointment is cancelled and ensure continued customer loyalty!
Written by
Björn Blankenhagen
Updated over a week ago
Refund without cancellation of the order in bookingkit
How you can initiate a refund in bookingkit without cancelling the associated order.
Written by
Björn Blankenhagen
Updated over a week ago
Vouchers
Vouchers
This article explains how vouchers can be created, cancelled and deleted.
Written by
Björn Blankenhagen
Updated this week
Voucher campaigns via import (e.g. Groupon, DailyDeal etc.)
The voucher codes are generated before the start of the campaign and are only valid for you.
Written by
Björn Blankenhagen
Updated over a week ago
Quick voucher redemption
Who hasn’t experienced it? Your customers dash into your reception area and just want to redeem their vouchers there and then.
Written by
Björn Blankenhagen
Updated over a week ago
I only sell vouchers through bookingkit.
What is the best way of handling redemption of vouchers?
Written by
Björn Blankenhagen
Updated over a week ago
How can I generate my own voucher codes?
Under "Orders" -> "Vouchers", you can create both gift vouchers as well as promotional vouchers and specify their codes.
Written by
Björn Blankenhagen
Updated over a week ago
How can I import my own voucher codes?
Have you already defined your own value codes and would now like to import them together in bookingkit?
Written by
Björn Blankenhagen
Updated over a week ago
Coupons
Coupons
Coupons are valid as often as desired within the promotion period and can be created for newsletter promotions or discounts.
Written by
Björn Blankenhagen
Updated over a week ago
Calendar
Monthly View
The calendar helps you keep track of your tours and activities.
Written by
Björn Blankenhagen
Updated over a week ago
Day view
How you can build your own individual day view using different settings and filters.
Written by
Björn Blankenhagen
Updated over a week ago
There are no appointments in my calendar, why?
How to re-enable the "Show experiences without participants" checkbox for your calendar.
Written by
Björn Blankenhagen
Updated over a week ago
Defining appointments
How you can create and manage appointment series and individual appointments.
Written by
Björn Blankenhagen
Updated over a week ago
How can I edit recurring appointments?
Written by
Björn Blankenhagen
Updated over a week ago
How can I delete recurring appointments?
There’s nothing simpler! Simply log into your bookingkit account and complete the following three steps:
Written by
Björn Blankenhagen
Updated over a week ago
How to create a recurring appointment based on your opening hours.
Museums, attractions and city tours work with fixed opening hours and not with several appointments per day, this article is for you!
Written by
Björn Blankenhagen
Updated over a week ago
How do I set up booking periods with a duration of more than 24 hours?
Seminars lasting several days, sport activities or Festivals: all possible with bookingkit!
Written by
Björn Blankenhagen
Updated over a week ago
How far in advance can I define an appointment?
In bookingkit, you can coordinate your event dates well in advance
Written by
Björn Blankenhagen
Updated over a week ago
How can I send an email to all participants on one date?
Perhaps you would like to send an email direct to all participants on a particular date via bookingkit? Nothing could be simpler!
Written by
Björn Blankenhagen
Updated over a week ago
List of participants - Generate a checklist for a specific day or individual appointment
Just as you have all the information of your participants at hand, even without an Internet connection.
Written by
Björn Blankenhagen
Updated over a week ago
What is the difference between "Clear day" and contingent 0/0 ?
How you can delete or block appointments of a specific day.
Written by
Björn Blankenhagen
Updated over a week ago
iCal calendar feed for Outlook, Google Calendar and other calendar programs
Here you can find out how to connect your booked appointments directly to your calendar.
Written by
Björn Blankenhagen
Updated over a week ago
Synchronizing with Google Calendar
How to synchronize the event dates of your bookingkit calendar with the calendar from Google.
Written by
Björn Blankenhagen
Updated over a week ago
Synchronizing with the Apple calendar (iCal)
How to synchronize the appointments in your bookingkit calendar with the Apple calendar.
Written by
Björn Blankenhagen
Updated over a week ago
Synchronizing with MS Outlook 2013
How to synchronize the appointments in your bookingkit calendar with the calendar to MS Outlook
Written by
Björn Blankenhagen
Updated over a week ago
Modules
Flexible duration of experience
This module allows you to set up various experience durations in just one experience.
Written by
Björn Blankenhagen
Updated over a week ago
Resource management
Written by
Björn Blankenhagen
Updated over a week ago
Troubleshooting: Problems with resource management
What to consider when setting up resource management.
Written by
Björn Blankenhagen
Updated over a week ago
Yield management
How you can use your past orders to forecast the future load of your appointments.
Written by
Björn Blankenhagen
Updated over a week ago
PDF tickets
How to activate and configure the sending of PDF tickets as part of the order confirmation.
Written by
Björn Blankenhagen
Updated over a week ago
Minimum number of participants
bookingkit recently launched a new and powerful tool: the minimum number of participants.
Written by
Björn Blankenhagen
Updated over a week ago
Availability management Anchor (Quota Management)
You can change the number of available spots for individual appointments in the calendar and for your marketing partners
Written by
Björn Blankenhagen
Updated this week
How to create up to 3 different price lists for 1 experience
Written by
Björn Blankenhagen
Updated over a week ago
Extended price levels which are only visible for you as a provider
You would like to define a special price category for certain customer groups that should not be published on your website?
Written by
Björn Blankenhagen
Updated over a week ago
Translation Modul
Translate your experiences into up to eleven different languages and make your offer accessible to even more customers!
Written by
Björn Blankenhagen
Updated over a week ago
Invoice (end consumer)
Processing invoices through bookingkit
Everything you need to know about payment notices and PDF invoices for your end customers.
Written by
Björn Blankenhagen
Updated over a week ago
How can I subsequently change the invoice for orders?
If your customer has mistyped or forgotten information that can be problematic, this article will help you!
Written by
Björn Blankenhagen
Updated over a week ago
bookingkit app for iOS and Android
The bookingkit App for experience providers
Your mobile office.
Written by
Björn Blankenhagen
Updated over a week ago
Ticketscan with bookingkit
With the mobile bookingkit app you have the possibility to scan tickets and thus register the entry of your customers.
Written by
Björn Blankenhagen
Updated over a week ago
Contract
My Contract – Changing rates made easy
You can view the current rate of your account at any time in your bookingkit under the menu item "Account" > "Contract".
Written by
Björn Blankenhagen
Updated over a week ago
How can I pay my monthly bills from bookingkit simply and easily by direct debit?
Perhaps you would like to pay your bill by direct debit, instead of having to make a transfer manually every month?
Written by
Björn Blankenhagen
Updated over a week ago
I will have a change of ownership soon - How do I handle these changes in bookingkit?
If you change your company name, you have to change it in bookingkit as well.
Written by
Björn Blankenhagen
Updated over a week ago
My account was deactivated. Can I still log in?
If you decide to end your cooperation with bookingkit, you will still be able to log into your account.
Written by
Björn Blankenhagen
Updated over a week ago