Manage

Types of vouchers in bookingkit

In this article you will learn which types of vouchers can be offered in bookingkit and how they can be included in your accounting.

Written by Oksana Semeniuk
Updated over a week ago

Internal cart - how to create a manual booking

Here we explain how you can use our internal shopping cart and add a manual order or reservation.

Written by Björn Blankenhagen
Updated over a week ago

Your orders in detail

An order is a binding booking of a date or voucher.

Written by Björn Blankenhagen
Updated over a week ago

Create reservations via manual bookings

How your end customers can create a binding order from a non-binding reservation.

Written by Björn Blankenhagen
Updated over a week ago

How can I search for bookings or vouchers?

Wherever you currently are in the bookingkit software, a search function is always available in the top right-hand corner.

Written by Björn Blankenhagen
Updated over a week ago

How can I make changes to a booking?

No worries, you are well equipped to deal with this in bookingkit, and you can simply make amendments to your customers' bookings.

Written by Oksana Semeniuk
Updated over a week ago

How can I change the payment option for an order retrospectively?

Written by Björn Blankenhagen
Updated over a week ago

How can I export all paid orders?

Written by Oksana Semeniuk
Updated over a week ago

How can I resend a booking confirmation to a customer?

With just a few clicks you can easily and automatically resend booking confirmations to your customers.

Written by Björn Blankenhagen
Updated over a week ago

The view of your requests in detail

A request is a non-binding Inquiry for appointments that, upon confirmation, leads to a booking

Written by Björn Blankenhagen
Updated over a week ago

Cancelled orders

Here you will learn everything about order cancellations and how these are displayed in your bookingkit account.

Written by Oksana Semeniuk
Updated over a week ago

What is the difference between a refund and a cancellation?

Both functions seem to be interchangeable - learn what the substantive difference is here.

Written by Oksana Semeniuk
Updated over a week ago

The difference between cancelling an order and deleting an individual participant

How to cancel an order or a participant.

Written by Björn Blankenhagen
Updated over a week ago

Why can I only make a refund in the form of a gift voucher?

What does "Blocked due to a Debited User's KYC limitations (maximum debited or credited amount reached)" actually mean?

Written by Oksana Semeniuk
Updated over a week ago

No partial-refund with PayPal (only full refund)

Why with PayPal only full refunds are possible.

Written by Björn Blankenhagen
Updated over a week ago

You need to make a refund? Why refunding with a voucher is the best option.

Issue a voucher when an appointment is cancelled and ensure continued customer loyalty!

Written by Björn Blankenhagen
Updated over a week ago

What happens if I would like to make a refund, but there isn't enough funds available on my escrow account?

Unfortunately canceling and refunding bookings is the necessary evil of the day-to-day business of every leisure and activity provider.

Written by Oksana Semeniuk
Updated over a week ago

Refund without cancellation of the order in bookingkit

How you can initiate a refund in bookingkit without cancelling the associated order.

Written by Björn Blankenhagen
Updated over a week ago

Vouchers

This article explains how vouchers can be created, cancelled and deleted.

Written by Björn Blankenhagen
Updated over a week ago

Manual voucher redemption

Learn how to redeem vouchers on site - quick and hasstle-free!

Written by Oksana Semeniuk
Updated over a week ago

I only sell vouchers through bookingkit.

What is the best way of handling redemption of vouchers?

Written by Björn Blankenhagen
Updated over a week ago

How can I generate my own voucher codes?

Under "Orders" -> "Vouchers", you can create both gift vouchers as well as promotional vouchers and specify their codes.

Written by Björn Blankenhagen
Updated over a week ago

How can I import my own voucher codes?

Have you already defined your own value codes and would now like to import them together in bookingkit?

Written by Björn Blankenhagen
Updated over a week ago

Coupons

Coupons are valid as often as desired within the promotion period and can be created for newsletter promotions or discounts.

Written by Björn Blankenhagen
Updated over a week ago

Monthly View

The calendar helps you keep track of your tours and activities.

Written by Björn Blankenhagen
Updated over a week ago

Day view

How you can build your own individual day view using different settings and filters.

Written by Björn Blankenhagen
Updated over a week ago

Why are there no appointments visible in my calendar?

Check the Show experiences without participants checkbox in your calendar.

Written by Oksana Semeniuk
Updated this week

Defining appointments

How you can create and manage appointment series and individual appointments.

Written by Björn Blankenhagen
Updated over a week ago

How can I edit recurring appointments?

Written by Oksana Semeniuk
Updated over a week ago

How can I delete recurring appointments?

It is a piece of cake! Simply log into your bookingkit account and complete the following three steps:

Written by Oksana Semeniuk
Updated over a week ago

How to create recurring appointments that are based on your opening hours

Written by Oksana Semeniuk
Updated over a week ago

How do I create appointments that exceed 24 hours?

Seminars taking place over the course of a few days, sport activities or festivals: all this possible with bookingkit!

Written by Oksana Semeniuk
Updated over a week ago

How can I send an email to all appointment participants?

You may need to contact all participants of an upcoming appointment to informt them about possible changes in the agenda or a promotion.

Written by Oksana Semeniuk
Updated over a week ago

Participant list - Generate a .pdf overview for a specific day or individual appointment

Written by Oksana Semeniuk
Updated over a week ago

What is the difference between "Clear day" and contingent 0/0 ?

How you can delete or block appointments of a specific day.

Written by Björn Blankenhagen
Updated over a week ago

iCal calendar feed for Outlook, Google Calendar and other calendar programs

Here you can find out how to connect your booked appointments directly to your calendar.

Written by Björn Blankenhagen
Updated over a week ago

Google Calendar Synchronization

How to synchronize events in your bookingkit calendar with your Google calendar.

Written by Oksana Semeniuk
Updated this week

Apple calendar (iCal) Syncronization

How to synchronize events in your bookingkit calendar with the Apple calendar.

Written by Björn Blankenhagen
Updated this week

Synchronizing with MS Outlook 2013

How to synchronize appointments in your bookingkit calendar with the calendar in MS Outlook

Written by Oksana Semeniuk
Updated this week

Flexible duration of experience

This module allows you to set up various experience durations in just one experience.

Written by Björn Blankenhagen
Updated over a week ago

Resource management

Written by Björn Blankenhagen
Updated over a week ago

Troubleshooting: Problems with resource management

What to consider when setting up resource management.

Written by Björn Blankenhagen
Updated over a week ago

PDF tickets

How to activate and configure the sending of PDF tickets as part of the order confirmation.

Written by Björn Blankenhagen
Updated over a week ago

Minimum number of participants

bookingkit recently launched a new and powerful tool: the minimum number of participants.

Written by Björn Blankenhagen
Updated over a week ago

Extended Quota Management

You can change the number of available spots for individual appointments in you calendar and/or for each of your marketing partners

Written by Oksana Semeniuk
Updated over a week ago

How to create up to 3 different price lists for 1 experience

Written by Björn Blankenhagen
Updated over a week ago

Translation module

Translate your experiences into up to eleven different languages and make your offer accessible to even more customers!

Written by Oksana Semeniuk
Updated over a week ago

Price categories visible to you as a provider

Would you like to define special price categories for certain customer groups that shall not be visible externally?

Written by Oksana Semeniuk
Updated this week

Processing invoices through bookingkit

Everything you need to know about payment notices and PDF invoices for your end customers.

Written by Björn Blankenhagen
Updated over a week ago

How can I change the information that appears on the customer's invoice?

It happens to everyone sooner or later: customers can make typos or forget to include information necessary for the invoice. You can fix it!

Written by Oksana Semeniuk
Updated over a week ago

The bookingkit App for experience providers

Your mobile office.

Written by Björn Blankenhagen
Updated over a week ago

Ticketscan with bookingkit

With the mobile bookingkit app you have the possibility to scan tickets and thus register the entry of your customers.

Written by Björn Blankenhagen
Updated over a week ago

My Contract – Changing your current plan made easy

You can view your current rate in your bookingkit account under Account -> Contract at any time.

Written by Oksana Semeniuk
Updated over a week ago

How can I pay my monthly invoices from bookingkit simply and easily by direct debit?

Perhaps you would like to pay your bill by direct debit, instead of having to make a transfer manually every month?

Written by Björn Blankenhagen
Updated over a week ago

I will have a change of ownership soon - How do I handle these changes in bookingkit?

If you change your company name, you have to change it in bookingkit as well.

Written by Björn Blankenhagen
Updated over a week ago

My account was deactivated. Can I still log in?

In case you decide to end your partnership with bookingkit, you will still be able to log into your account.

Written by Oksana Semeniuk
Updated over a week ago