Manage

Internal cart - how to create a manual booking

Here we explain how you can use our internal shopping cart and add a manual order or reservation.

Written by Björn Blankenhagen
Updated over a week ago

The view of your orders in detail

An order is a binding booking of a date or voucher.

Written by Björn Blankenhagen
Updated over a week ago

Create reservations via manual bookings

How your end customers can create a binding order from a non-binding reservation.

Written by Björn Blankenhagen
Updated over a week ago

How can I search for bookings or vouchers?

Wherever you currently are in the bookingkit software, a search function is always available in the top right-hand corner.

Written by Björn Blankenhagen
Updated over a week ago

How can I re-book a customer?

No worries, you are well equipped to deal with this in bookingkit, and you can simply re-book your customers.

Written by Björn Blankenhagen
Updated over a week ago

How can I change the payment option for an order retrospectively?

Written by Björn Blankenhagen
Updated over a week ago

How can I export all mark as paid orders?

Generate an export file of all currently unpaid orders.

Written by Björn Blankenhagen
Updated over a week ago

How can I add participants to a booking in the past?

There’s nothing simpler!

Written by Björn Blankenhagen
Updated over a week ago

How can I create a manual booking in the past?

Simply log in to your bookingkit account and create a manual booking in the normal way via the green button “Add booking”.

Written by Björn Blankenhagen
Updated over a week ago

How can I resend a booking confirmation to a customer?

With just a few clicks you can easily and automatically resend booking confirmations to your customers.

Written by Björn Blankenhagen
Updated over a week ago

I accidentally marked a booking I created manually as paid!

Unfortunately, once a booking has been marked as paid, it can no longer be undone

Written by Björn Blankenhagen
Updated over a week ago

My customer booked the wrong date. How can I handle this?

How do you handle this problem as best you can in bookingkit?

Written by Björn Blankenhagen
Updated over a week ago

The view of your requests in detail

A request is a non-binding Inquiry for appointments that, upon confirmation, leads to a booking

Written by Björn Blankenhagen
Updated over a week ago

Cancelled orders

Here you can find out all about cancelled orders, and how these are shown in your bookingkit account.

Written by Björn Blankenhagen
Updated over a week ago

What is the difference between a refund and a cancellation?

Both functions seem to be the same in the first moment - read about the concrete difference here!

Written by Björn Blankenhagen
Updated over a week ago

Cancelling an order: The difference between cancelling an order and an individual participant

How to cancel an order or a participant.

Written by Björn Blankenhagen
Updated over a week ago

Why can I only make a refund in the form of a gift voucher?

What does "Blocked due to a Debited User's KYC limitations (maximum debited or credited amount reached)" actually mean?

Written by Björn Blankenhagen
Updated over a week ago

The following error message appears for the "refund" option when I cancel a booking: "Blocked due to a Debited User's KYC limitations (maximum debited or credited amount reached)"

This error message is related to the verification of your identity through MangoPay.

Written by Björn Blankenhagen
Updated over a week ago

No partial-refund with PayPal (only full refund)

Why with PayPal only full refunds are possible.

Written by Björn Blankenhagen
Updated over a week ago

What happens if I want to make a refund, but there isn't enough credit available in my escrow account?

Canceling and refunding bookings is something that is part of the day-to-day business of a provider of leisure activities.

Written by Björn Blankenhagen
Updated over a week ago

You need to make a refund? Why refunding with a voucher is the best option.

Issue a voucher when an appointment is cancelled and ensure continued customer loyalty!

Written by Björn Blankenhagen
Updated over a week ago

Refund without cancellation of the order in bookingkit

How you can initiate a refund in bookingkit without cancelling the associated order.

Written by Björn Blankenhagen
Updated over a week ago

Vouchers

This article explains how vouchers can be created, cancelled and deleted.

Written by Björn Blankenhagen
Updated over a week ago

Voucher campaigns via import (e.g. Groupon, DailyDeal etc.)

The voucher codes are generated before the start of the campaign and are only valid for you.

Written by Björn Blankenhagen
Updated over a week ago

Quick voucher redemption

Who hasn’t experienced it? Your customers dash into your reception area and just want to redeem their vouchers there and then.

Written by Björn Blankenhagen
Updated over a week ago

I only sell vouchers through bookingkit.

What is the best way of handling redemption of vouchers?

Written by Björn Blankenhagen
Updated over a week ago

How can I generate my own voucher codes?

Under "Orders" -> "Vouchers", you can create both gift vouchers as well as promotional vouchers and specify their codes.

Written by Björn Blankenhagen
Updated over a week ago

How can I import my own voucher codes?

Have you already defined your own value codes and would now like to import them together in bookingkit?

Written by Björn Blankenhagen
Updated over a week ago

Coupons

Coupons are valid as often as desired within the promotion period and can be created for newsletter promotions or discounts.

Written by Björn Blankenhagen
Updated over a week ago

Monthly View

The calendar helps you keep track of your tours and activities.

Written by Björn Blankenhagen
Updated over a week ago

Day view

How you can build your own individual day view using different settings and filters.

Written by Björn Blankenhagen
Updated over a week ago

There are no appointments in my calendar, why?

How to re-enable the "Show experiences without participants" checkbox for your calendar.

Written by Björn Blankenhagen
Updated over a week ago

Defining appointments

How you can create and manage appointment series and individual appointments.

Written by Björn Blankenhagen
Updated over a week ago

How can I edit recurring appointments?

Written by Björn Blankenhagen
Updated over a week ago

How can I delete recurring appointments?

There’s nothing simpler! Simply log into your bookingkit account and complete the following three steps:

Written by Björn Blankenhagen
Updated over a week ago

How to create a recurring appointment based on your opening hours.

Museums, attractions and city tours work with fixed opening hours and not with several appointments per day, this article is for you!

Written by Björn Blankenhagen
Updated over a week ago

How do I set up booking periods with a duration of more than 24 hours?

Seminars lasting several days, sport activities or Festivals: all possible with bookingkit!

Written by Björn Blankenhagen
Updated over a week ago

How far in advance can I define an appointment?

In bookingkit, you can coordinate your event dates well in advance

Written by Björn Blankenhagen
Updated over a week ago

How can I send an email to all participants on one date?

Perhaps you would like to send an email direct to all participants on a particular date via bookingkit? Nothing could be simpler!

Written by Björn Blankenhagen
Updated over a week ago

List of participants - Generate a checklist for a specific day or individual appointment

Just as you have all the information of your participants at hand, even without an Internet connection.

Written by Björn Blankenhagen
Updated over a week ago

What is the difference between "Clear day" and contingent 0/0 ?

How you can delete or block appointments of a specific day.

Written by Björn Blankenhagen
Updated over a week ago

iCal calendar feed for Outlook, Google Calendar and other calendar programs

Here you can find out how to connect your booked appointments directly to your calendar.

Written by Björn Blankenhagen
Updated over a week ago

Synchronizing with Google Calendar

How to synchronize the event dates of your bookingkit calendar with the calendar from Google.

Written by Björn Blankenhagen
Updated over a week ago

Synchronizing with the Apple calendar (iCal)

How to synchronize the appointments in your bookingkit calendar with the Apple calendar.

Written by Björn Blankenhagen
Updated over a week ago

Synchronizing with MS Outlook 2013

How to synchronize the appointments in your bookingkit calendar with the calendar to MS Outlook

Written by Björn Blankenhagen
Updated over a week ago

Flexible duration of experience

This module allows you to set up various experience durations in just one experience.

Written by Björn Blankenhagen
Updated over a week ago

Resource management

Written by Björn Blankenhagen
Updated over a week ago

Troubleshooting: Problems with resource management

What to consider when setting up resource management.

Written by Björn Blankenhagen
Updated over a week ago

Yield management

How you can use your past orders to forecast the future load of your appointments.

Written by Björn Blankenhagen
Updated over a week ago

PDF tickets

How to activate and configure the sending of PDF tickets as part of the order confirmation.

Written by Björn Blankenhagen
Updated over a week ago

Minimum number of participants

bookingkit recently launched a new and powerful tool: the minimum number of participants.

Written by Björn Blankenhagen
Updated over a week ago

Settings- Module: Availability management Anchor (Quota Management)

Written by Björn Blankenhagen
Updated over a week ago

How to create up to 3 different price lists for 1 experience

Written by Björn Blankenhagen
Updated over a week ago

Extended price levels which are only visible for you as a provider

You would like to define a special price category for certain customer groups that should not be published on your website?

Written by Björn Blankenhagen
Updated over a week ago

Translation Modul

Translate your experiences into up to eleven different languages and make your offer accessible to even more customers!

Written by Björn Blankenhagen
Updated over a week ago

Processing invoices through bookingkit

Everything you need to know about payment notices and PDF invoices for your end customers.

Written by Björn Blankenhagen
Updated over a week ago

How can I subsequently change the invoice for orders?

If your customer has mistyped or forgotten information that can be problematic, this article will help you!

Written by Björn Blankenhagen
Updated over a week ago

The bookingkit App for experience providers

Your mobile office.

Written by Björn Blankenhagen
Updated over a week ago

Ticketscan with bookingkit

With the mobile bookingkit app you have the possibility to scan tickets and thus register the entry of your customers.

Written by Björn Blankenhagen
Updated over a week ago

My Contract – Changing rates made easy

You can view the current rate of your account at any time in your bookingkit under the menu item "Account" > "Contract".

Written by Björn Blankenhagen
Updated over a week ago

How can I pay my monthly bills from bookingkit simply and easily by direct debit?

Perhaps you would like to pay your bill by direct debit, instead of having to make a transfer manually every month?

Written by Björn Blankenhagen
Updated over a week ago

I will have a change of ownership soon - How do I handle these changes in bookingkit?

If you change your company name, you have to change it in bookingkit as well.

Written by Björn Blankenhagen
Updated over a week ago

My account was deactivated. Can I still log in?

If you decide to end your cooperation with bookingkit, you will still be able to log into your account.

Written by Björn Blankenhagen
Updated over a week ago