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All guidelines you need for your daily business powered by bookingkit.

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63 articles in this collection
Written by Björn Blankenhagen
Orders

Internal cart - how to create a manual booking

Here we explain how you can use our internal shopping cart and add a manual order or reservation.
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Written by Björn Blankenhagen
Updated over a week ago

The view of your orders in detail

An order is a binding booking of a date or voucher.
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Written by Björn Blankenhagen
Updated over a week ago

Create reservations via manual bookings

How your end customers can create a binding order from a non-binding reservation.
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Written by Björn Blankenhagen
Updated over a week ago

How can I search for bookings or vouchers?

Wherever you currently are in the bookingkit software, a search function is always available in the top right-hand corner.
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Written by Björn Blankenhagen
Updated over a week ago

How can I re-book a customer?

No worries, you are well equipped to deal with this in bookingkit, and you can simply re-book your customers.
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Written by Björn Blankenhagen
Updated over a week ago

How can I change the payment option for an order retrospectively?

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Written by Björn Blankenhagen
Updated over a week ago

How can I export all mark as paid orders?

Generate an export file of all currently unpaid orders.
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Written by Björn Blankenhagen
Updated over a week ago

How can I add participants to a booking in the past?

There’s nothing simpler!
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Written by Björn Blankenhagen
Updated over a week ago

How can I create a manual booking in the past?

Simply log in to your bookingkit account and create a manual booking in the normal way via the green button “Add booking”.
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Written by Björn Blankenhagen
Updated over a week ago

How can I resend a booking confirmation to a customer?

With just a few clicks you can easily and automatically resend booking confirmations to your customers.
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Written by Björn Blankenhagen
Updated over a week ago

I accidentally marked a booking I created manually as paid!

Unfortunately, once a booking has been marked as paid, it can no longer be undone
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Written by Björn Blankenhagen
Updated over a week ago

My customer booked the wrong date. How can I handle this?

How do you handle this problem as best you can in bookingkit?
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Written by Björn Blankenhagen
Updated over a week ago
Cancellations

Cancelled orders

Here you can find out all about cancelled orders, and how these are shown in your bookingkit account.
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Written by Björn Blankenhagen
Updated over a week ago

What is the difference between a refund and a cancellation?

Both functions seem to be the same in the first moment - read about the concrete difference here!
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Written by Björn Blankenhagen
Updated over a week ago

Cancelling an order: The difference between cancelling an order and an individual participant

How to cancel an order or a participant.
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Written by Björn Blankenhagen
Updated over a week ago

Why can I only make a refund in the form of a gift voucher?

What does "Blocked due to a Debited User's KYC limitations (maximum debited or credited amount reached)" actually mean?
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Written by Björn Blankenhagen
Updated over a week ago

The following error message appears for the "refund" option when I cancel a booking: "Blocked due to a Debited User's KYC limitations (maximum debited or credited amount reached)"

This error message is related to the verification of your identity through MangoPay.
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Written by Björn Blankenhagen
Updated over a week ago

No partial-refund with PayPal (only full refund)

Why with PayPal only full refunds are possible.
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Written by Björn Blankenhagen
Updated over a week ago

What happens if I want to make a refund, but there isn't enough credit available in my escrow account?

Canceling and refunding bookings is something that is part of the day-to-day business of a provider of leisure activities.
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Written by Björn Blankenhagen
Updated over a week ago

You need to make a refund? Why refunding with a voucher is the best option.

Issue a voucher when an appointment is cancelled and ensure continued customer loyalty!
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Written by Björn Blankenhagen
Updated over a week ago

Refund without cancellation of the order in bookingkit

How you can initiate a refund in bookingkit without cancelling the associated order.
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Written by Björn Blankenhagen
Updated over a week ago
Calendar

Monthly View

The calendar helps you keep track of your tours and activities.
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Written by Björn Blankenhagen
Updated over a week ago

Day view

How you can build your own individual day view using different settings and filters.
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Written by Björn Blankenhagen
Updated over a week ago

There are no appointments in my calendar, why?

How to re-enable the "Show experiences without participants" checkbox for your calendar.
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Written by Björn Blankenhagen
Updated over a week ago

Defining appointments

How you can create and manage appointment series and individual appointments.
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Written by Björn Blankenhagen
Updated over a week ago

How can I edit recurring appointments?

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Written by Björn Blankenhagen
Updated over a week ago

How can I delete recurring appointments?

There’s nothing simpler! Simply log into your bookingkit account and complete the following three steps:
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Written by Björn Blankenhagen
Updated over a week ago

How to create a recurring appointment based on your opening hours.

Museums, attractions and city tours work with fixed opening hours and not with several appointments per day, this article is for you!
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Written by Björn Blankenhagen
Updated over a week ago

How do I set up booking periods with a duration of more than 24 hours?

Seminars lasting several days, sport activities or Festivals: all possible with bookingkit!
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Written by Björn Blankenhagen
Updated over a week ago

How far in advance can I define an appointment?

In bookingkit, you can coordinate your event dates well in advance
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Written by Björn Blankenhagen
Updated over a week ago

How can I send an email to all participants on one date?

Perhaps you would like to send an email direct to all participants on a particular date via bookingkit? Nothing could be simpler!
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Written by Björn Blankenhagen
Updated over a week ago

List of participants - Generate a checklist for a specific day or individual appointment

Just as you have all the information of your participants at hand, even without an Internet connection.
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Written by Björn Blankenhagen
Updated over a week ago

What is the difference between "Clear day" and contingent 0/0 ?

How you can delete or block appointments of a specific day.
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Written by Björn Blankenhagen
Updated over a week ago

iCal calendar feed for Outlook, Google Calendar and other calendar programs

Here you can find out how to connect your booked appointments directly to your calendar.
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Written by Björn Blankenhagen
Updated over a week ago

Synchronizing with Google Calendar

How to synchronize the event dates of your bookingkit calendar with the calendar from Google.
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Written by Björn Blankenhagen
Updated over a week ago

Synchronizing with the Apple calendar (iCal)

How to synchronize the appointments in your bookingkit calendar with the Apple calendar.
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Written by Björn Blankenhagen
Updated over a week ago

Synchronizing with MS Outlook 2013

How to synchronize the appointments in your bookingkit calendar with the calendar to MS Outlook
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Written by Björn Blankenhagen
Updated over a week ago
Modules

Flexible duration of experience

This module allows you to set up various experience durations in just one experience.
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Written by Björn Blankenhagen
Updated over a week ago

Resource management

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Written by Björn Blankenhagen
Updated over a week ago

Troubleshooting: Problems with resource management

What to consider when setting up resource management.
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Written by Björn Blankenhagen
Updated over a week ago

Yield management

How you can use your past orders to forecast the future load of your appointments.
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Written by Björn Blankenhagen
Updated over a week ago

PDF tickets

How to activate and configure the sending of PDF tickets as part of the order confirmation.
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Written by Björn Blankenhagen
Updated over a week ago

Minimum number of participants

bookingkit recently launched a new and powerful tool: the minimum number of participants.
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Written by Björn Blankenhagen
Updated over a week ago

Settings- Module: Availability management Anchor (Quota Management)

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Written by Björn Blankenhagen
Updated over a week ago

How to create up to 3 different price lists for 1 experience

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Written by Björn Blankenhagen
Updated over a week ago

Extended price levels which are only visible for you as a provider

You would like to define a special price category for certain customer groups that should not be published on your website?
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Written by Björn Blankenhagen
Updated over a week ago

Translation Modul

Translate your experiences into up to eleven different languages and make your offer accessible to even more customers!
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Written by Björn Blankenhagen
Updated over a week ago